Return & Cancellation Conditions
Your satisfaction with your purchase matters to us. Below you can find the conditions of our return and cancellation processes.
Right of Withdrawal
You may return your product within 14 days of the date you received it, without giving any reason.
Return Conditions
- The product must be unused and undamaged.
- The product must be sent back with its original packaging and any accessories.
- Including the invoice or order information with the return speeds up the process.
How to Start a Return
To request a return or cancellation, simply contact us at [email protected] or via our WhatsApp line (+90 532 654 56 83). Once we receive your request, we will guide you through the return process.
Refunds
After the returned product reaches us and is inspected, your payment is refunded within a reasonable period depending on your payment method. Processing times of banks and payment institutions may add to this period.
Exceptions
Products that are unsuitable for return for health and hygiene reasons (for example, earrings) may fall outside the scope of returns once their packaging is opened, in line with the applicable regulations.
Shipping Responsibility
For returns under the right of withdrawal, information about shipping costs is provided to you when you make your return request. For defective or incorrectly shipped products, the shipping cost is covered by us.
If you have any questions, please do not hesitate to contact us.